Key Links.

Wherever lawful and practical, Insync will give you the option of not identifying yourself when dealing with company people who may potentially be subject of your complaint or where you may seek to complain about any aspect of Insync’s management of your personal information. You may either:

• email info@insyncfm.com.au or
• apply in writing to:
  • Insync Funds Management Pty Ltd Level 4, 261 George Street Sydney NSW 2000

In both instances you must set out full details of the complaint. To help Insync complete a quick and effective investigation, the complainant should include as much detail as they have available to assist the Insync Privacy Officer to identify the nature and scope of the complaint.

The Privacy Officer will maintain a record of all complaints received, including but not limited to:

• name and contact details of the complainant
• date the complaint was received
• nature of the complaint
• details of the person(s) investigating the complaint
• outcome of the investigations
• dates and details of all contacts made with the complainant

These records will be held in a secure manner by the Privacy Officer, and will only be accessible to management of Insync or people in the business to which the complaint relates. Otherwise, they will only be made available, if required or authorised by law or to assist with any investigations carried out by the office of the Federal Privacy Commissioner.

The Privacy Officer or his or her designate will also be responsible for investigating privacy complaints.

All complaints will be acknowledged within seven working days and a full response given within 28 days. Where it is not possible to complete the investigation of a complaint within 28 days, the complainant will be contacted once twenty eight days have elapsed with an estimate of when the investigation will be completed.

This policy represents Insync’ policy as at 1 February 2025.

Insync may revise this policy as it sees fit or at its discretion.

Although Insync intends to observe this policy at all times, neither Insync nor any of its entities nor its associated companies is legally bound in any respect by this policy. From time to time, Insync reserves the right to act outside the policy and may do so, subject only to any statutory rights you have under the Act or other applicable legislation.